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Do the autographs I purchase come with a guarantee that they are indeed authentic?
Yes, every item purchased from us comes with a Certificate of Authenticity guaranteeing it to be authentic. Each item has been authenticated by a 3rd party authenticator(s), and the user of the web site accepts the validity of the authentication at the time of purchase, and no other opinion of the validity of the autograph’s authentication is acceptable, or negotiable for any kind of consideration.
Where is my order?
Orders are sent within 7-10 days from the time they are placed, or sooner depending on the number of orders we are processing, in a first order placed, first order out basis. Upon placing your order, you should receive an email confirmation from the credit card processor. Orders are sent via the U.S. Postal service and we do not use any other mail service. Once your order has been sent, you will receive an email notification with the tracking number, and any additional details about your order.
How can I exchange or return an item purchased online?
Items ordered can be returned, no questions asked, within 120 days of sale. All returns are subject to a 20% restocking fee if cancelled in first 30 days. An additional 10% restocking fee per month will be charged if cancelled after 30 days.
After the package has been returned to our facility, and passed an inspection for damage, the refund is generated and an email is sent from the credit card processor verifying the refund. The funds appear back in the account within 3 business days.
All shipping charges are non-refundable.
Can I cancel or change my order?
Currently, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website. Orders are usually in production from the moment we receive your order, and enter various stages of packaging which once started are often hard to stop.
What are the delivery types?
We only offer one type of delivery, the U.S. Postal service’s Priority mail. This service is delivered within the continental United States in 3-5 business days. International orders vary from continent to continent, but usually arrive within 10-14 days from the time they are sent.
How can I pay for my purchases?
You can choose between various payment methods:
DEBIT OR CREDIT CARD
Visa, Visa Electron, MasterCard, Maestro or Solo. Payments with debit cards will be charged in real time.
We do NOT accept PayPal.
DEBIT OR CREDIT CARD
Visa, Visa Electron, MasterCard, Maestro or Solo. Payments with debit cards will be charged in real time.
We do NOT accept PayPal.
I have not received all the items in my order. What should I do?
Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available, or could not be located within our inventory. In this case, we will refund you the corresponding amount for this item via the same payment method used for the purchase.
If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.
If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.
The items received are incorrect or are defective. What should I do?
If you have received an item which is defective or different to the one purchased, please contact us via Customer Service at orders@autographsauthenticationstore.com.
Does my purchased item come with a Letter Of Authenticity?
Yes, every item on our site goes through a 5 step authentication process, and has been authenticated by a 3rd party authentication process. Every item is tagged with a tamper-proof hologram label in a discreet location of the item. Your item comes with their LOA, with a picture of the item, and another matching hologram on the certificate itself.
How do I contact Autographs Authentication Store?
Our email address is orders@autographsauthenticationstore.com and our phone number in Las Vegas is 702-752-7007
Are the items included in the shopping basket reserved automatically?
No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.